Cyber999 Help Centre

Cyber999 is a service provided for Internet users to report or escalate computer security incidents. Computer security incidents may be reported to Cyber999 via the following ways:

1. Online Form
2. Email

Security incidents may be reported to MyCERT by sending an email to cyber999 [at]

Please include the following information or artifacts, if available

  • Source of attack.
  • Destination of attack.
  • Email header.
  • Log files.
  • Time of attack.
3. SMS

Please provide a brief description of the incident and send it to 15888 using the following format: CYBER999 REPORT (email)(complaint) to 15888
Each SMS will be charged at RM0.35 per message.

4. Phone Call

Office Hours: 1-300-88-2999 24x7 (Emergency): +6019 - 266 5850 Calls to MyCERT and the Cyber999 Hotline is monitored during the business hours (8:30 AM – 5:30 PM)

5. Fax

+603 - 8945 3442
Please use the fax template here

6. Cyber999 Mobile Apps


7. Walk-in

Complainant may visit MyCyberSecurity Clinic at:

The Incident Reporting hours: 9:00 AM - 4:00 PM