Cyber999 Help Centre
Cyber999 is a service provided for Internet users to report or escalate computer security incidents. Computer security incidents may be reported to Cyber999 via the following ways:
1. Online Form
Security incidents may be reported to MyCERT by sending an email to cyber999 [at] cybersecurity.my
Please include the following information or artifacts, if available
- Source of attack.
- Destination of attack.
- Email header.
- Log files.
- Time of attack.
Please provide a brief description of the incident and send it to 15888
using the following format: CYBER999 REPORT (email)(complaint) to 15888
Each SMS will be charged at RM0.35 per message.
4. Phone Call
Office Hours: 1-300-88-2999 24x7 (Emergency): +6019 - 266 5850 Calls to MyCERT and the Cyber999 Hotline is monitored during the business hours (8:30 AM – 5:30 PM)
+603 - 8945 3442
Please use the fax template here
6. Cyber999 Mobile Apps
Complainant may visit MyCyberSecurity Clinic at: www.cybersecurityclinic.my
The Incident Reporting hours: 9:00 AM - 4:00 PM